Refund policy

Return, Exchange & Refund Policy

Effective for all orders placed on leespresso.in

At Le Espresso, we want you to love what you ordered. If something isn't right, here is exactly how returns, exchanges, and refunds work.

Eligibility Window

You may request a return or exchange within 7 days of delivery, as recorded by our courier partner's delivery timestamp. Requests raised after this window will not be accepted, except where required by law.

Condition Requirements

To be eligible, items must be:

  • Unused, unworn, and unwashed
  • With all original tags, labels, and packaging intact
  • Free of stains, odour, alterations, or damage not present at delivery
  • Returned with the original invoice or order confirmation

We reserve the right to refuse a return or exchange if the item does not meet these conditions on inspection. In such cases, the item will be shipped back to you and no refund or exchange will be processed.

Non-Returnable / Non-Exchangeable Items

The following are final sale and cannot be returned or exchanged, except in case of a genuine manufacturing defect or wrong item delivered:

  • Innerwear, shapewear, and other items of a hygienic / intimate nature
  • Items marked "Final Sale" or purchased during clearance / liquidation sales
  • Gift cards

How to Initiate a Return or Exchange

  • Step 1: Email support@leespresso.in or call +91 9342922165 within 7 days of delivery, with your order number and reason for return / exchange.
  • Step 2: Our team will review the request and, if approved, arrange a reverse pickup or share return instructions.
  • Step 3: Once the item is received and inspected, we will process your exchange or refund as per the "Return Shipping Charges" and "Refunds" sections below.

Return Shipping Charges

First-time, genuine reasons — e.g. size doesn't fit as expected, product not as described — Le Espresso bears the return pickup and exchange shipping cost, at our discretion, once.

Subsequent returns, or returns without a genuine reason — e.g. incorrect self-measurement despite an available size chart — a return courier charge will be deducted from your refund, or charged prior to exchange dispatch. This charge will be communicated at the time of return approval.

  • We strongly encourage customers to review our detailed size chart and product descriptions carefully before ordering, to avoid avoidable returns and delays.
  • Le Espresso reserves the right, at its sole discretion, to decline further return / exchange requests from customers with a pattern of repeated or unsubstantiated returns.

Exchange Process

  • Exchanges are subject to stock availability of the requested size / variant at the time of approval.
  • If unavailable, we will offer a refund instead, or a store credit, at the customer's choice.
  • Exchanged items go through the same quality check described under "Condition Requirements" before dispatch.

Refunds

Refund Method

  • All approved refunds are issued to the original mode of payment used at checkout (card, UPI, net banking, wallet, etc.).
  • For Cash on Delivery (COD) orders, refunds are processed via bank transfer / UPI to an account or UPI ID provided by the customer, since we are unable to refund COD payments to a payment instrument that wasn't used.
  • We do not offer cash refunds.

Refund Timeline

  • Once a returned item is received at our warehouse and passes quality inspection, we process the refund within 2-4 business days.
  • After we initiate the refund, your bank or payment provider may take an additional 2-5 business days to reflect the amount in your account. Le Espresso is not responsible for delays caused by banks or payment gateways once the refund has been initiated on our end.
  • You will receive an email / WhatsApp notification once your refund is processed.

Refund Amount

  • The refund amount is the price paid for the product(s), less any applicable return courier charge described under "Return Shipping Charges", where applicable.
  • Original shipping / delivery charges (if any were charged at checkout) are non-refundable, except where the return is due to a defective, damaged, or incorrect item received (see "Damaged, Defective, or Wrong Item Received").
  • Amounts paid via promotional discounts, coupon codes, or gift cards are refunded proportionately where applicable; the discount / coupon value itself is not refunded in cash.

Cancellations

  • Orders can be cancelled free of charge only before the order is shipped. Once shipped, an order cannot be cancelled and must instead go through this Return & Exchange process after delivery.
  • To cancel, contact support@leespresso.in or +91 9342922165 with your order number as soon as possible after placing the order.
  • Refunds for cancelled prepaid orders follow the timeline above.

Failed / Duplicate Payments

If an amount is debited from your account but the order does not reflect as successful on our website, or if you are charged more than once for the same order, contact us with your bank statement or transaction reference. Verified duplicate or failed-order charges will be refunded in full within the timeline above.

Non-Refundable Situations

No refund will be issued where:

  • The return does not meet the eligibility and condition requirements above
  • The item falls under a non-returnable category and no defect exists
  • The return request is raised after the 7-day window without a valid legal basis

Damaged, Defective, or Wrong Item Received

Contact us within 48 hours of delivery with your order number and photos / video of the product and packaging. In verified cases, Le Espresso bears all return and replacement shipping costs, and the tags/packaging requirement under "Condition Requirements" is relaxed to the extent reasonable given the defect.